STORE POLICY
Because We Care
At The Hoop Store, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
OUR SHIPPING POLICY
How We Do It
1. General Information
All orders are subject to product availability. The jerseys are imported as per pre order basis after an order is placed and the delivery time taken after import is 20-25 days.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in geographical boundaries of India. Any shipments outside of India are not available at this time.
3. Delivery Time
An estimated delivery time of 20-25 will be provided to you once your order is placed. Delivery times are estimates and commence from the date of the order being shipped to India, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 25 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sunday
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items or missing items in Transport
If there is any damage to the packaging on delivery, contact us immediately. If you receive any items less please contact us within 24 hours so that we can file for insurance claims. Any such claim after 24 hours will not be entertained.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at
RETURNS AND REFUNDS
How It Works
1. Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at thehoopstore.hs@gmail.com or simply chat with us on whatsapp with details of the product and the defect. You can send the item you consider defective to our address.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
We accept returns for wrong items as well. You can return unopened items in the original packaging within 2 days of your purchase with receipt or proof of purchase. If 2 days or more have passed since your successful receipt, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Returns applies to only pre-paid orders. Cash on delivery orders do not qualify for returns whatsoever.
To follow-up on the status of your return, please contact us on whatsapp .
2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at thehoopstore.hs@gmail.com or simply chat with us on whatsapp with details of the product and the defect.
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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Please note exchanges are applicable on both Pre-Paid and Cash on Delivery orders. The liability of exchange will be determined on case to case basis.
3. Exceptions
Some items are non-refundable and non-exchangeable. These include:
a) All the items that have been customized
b) All the items that that have been printed.
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Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
CANCELLATION POLICY
Our Policy
Cancellation are only allowed for orders upto 24 hours after the order is placed. For cancellations please contact us on thehoopstore.hs@gmail.com or 9414266052.